Tirolesas y Snorkel

QUESTION ABOUT HOTEL PICKUP

Does this tour have hotel pick up?
Yes, this tour has hotel pick up at all Cancun Hotels and the hotels in the Riviera Maya. If you hotel is small and not listed it does not mean that there is not hotel pickup. In the interest of space we cannot list all hotels. But if you are close to a hotel on the list then we have pickup. Please see the questions below for which zone you hotel is in.

Is this tour available from Cancun hotels?
Yes there is pickup at ALL CANCUN HOTELS – IN THE CANCUN HOTEL ZONE AND DOWNTOWN CANCUN.
The list below is for the hotels in the RIVIERA MAYA that are included in the Cancun Tour Pickup Zone.

Which hotels in the Riviera Maya have pickup?
We pickup directly outside the hotel lobby for all hotels from the Maroma (near Playa del Carmen) down the coast to Dreams Tulum (almost in Tulum.)

What time do we get back to our hotel?
You will be returned to your hotel approximately 5 hours after your pickup.

Do you have pickup at the Calica Cruise ship dock?
Yes we can pick you up and return you to the Calica Cruise Ship dock, but we have a minimum of 6 people for a pickup in the Calica Cruise Ship dock.

How long does it take to get to Selvatica once we leave the main road?
The distance is 12 miles or 20 kilometers and takes about 25 minutes.

Do you have group pick up?
Yes, you tell us the size of your group and we will arrange transportation for your group from any location in Cancun and the Riviera Maya.

We are staying in Cozumel? How do we get from the Playa Del Carmen ferry to Selvatica?
You will need to take the ferry to the Playa del Carmen Ferry dock. Then you will need to go Plaza Playacar or go the area in front of the Playacar Palace Hotel where we will pick you up. Don’t worry we will send you a map and both are within walking distance of the Ferry dock.

Selvatica Recommended Ferry from Cozumel to Playa del Carmen (Ferry transfer time is 45 minutes)
Selvatica Tour Time        9:00 AM   10:30 AM   12:00 AM     1:30 AM
Playacar Palace Pick up  7:30 AM     9:00 AM   10:30 AM   12:00 AM
Ferry to take                    5:00 AM     8:00 AM     9:00 AM   10:00 AM

QUESTION ABOUT THE TOUR

What should I bring on the tour?
Light clothing is recommended. Also bring sunglasses and your bathing suit for your swim in the cenote and a towel if you want too. See question below regarding sun tan lotion and insect repellant.

What about sun tan lotion and insect repellant?
In the interest of keeping the cenote clean and pure we only allow biodegradable sunscreen and insect repellent. DO NOT put on regular sun tan lotion or insect repellant BEFORE your cenote swim. After the cenote swim please feel free to put on sun tan lotion or insect repellant. If you feel you are sensitive to the sun then please dress accordingly or feel free to use sun tan lotion if you DO NOT plan to go for a refreshing swim in the cenote.

What is the maximum weight to do the Zip line?
The maximum weight limit for the Zip lines is 150 kilos or 330 pounds. (See Size limits below.)

What is the maximum size limit to do the Zip lines?
The maximum waist size is 120 cm / 47 inches and the maximum thigh measurement is 66 cm / 27 inches.

How old does a child need to be to be able to go on the zip lines?
Children as young as 3 can go on the zip line when “tethered” to one of our guides.

How old does a child need to be to go alone and not be tethered to a guide?
Children must be 8 to go alone and un-accompanied by a guide.

Do I need extra cash?
You only need extra cash for extra refreshments and souvenirs.

What kind of souvenirs are there?
You will be able to buy caps and t-shirts; by the way some are really cool.

How many guides are there?
The number of guides depends on the size of the group. Generally there are 8 guides in the zip line area and 3 guides in the cenotes.

Is there food?
Yes, a light lunch is served which consists of grilled chicken, rice and beans.

How high are the zip lines above the jungle floor?
The highest platform is 65 feet (20 meters) above the jungle floor. The average platform takeoff height is 50 feet.

How much climbing (up or down) is involved in the zip line tour?
The climbing involved if for you to gain altitude to depart on the first zip line. Then as you go from zip line tower to zip line tower you will be climbing some steps again to gain height.

Will we see wild animals?
Yes with luck you will see jungle birds including parrots, spider monkeys, white tailed deer and other local jungle animals.

Are the Zip lines safe?
The zip lines are extremely safe as all the equipment and the zip lines themselves are designed to carry several times the weight they actually carry.

On the snorkel tour do we snorkel in the National Park area?
Yes you are in the National Park that is located in Puerto Morelos.

How much time is allowed for snorkeling?
You will spend about 1 hour snorkeling in the National Park in Puerto Morelos.

After the tour do we get to buy Selvatica souvenirs?
Yes you will get an opportunity to buy Selvatica souvenirs during your stay at Selvatica. At this time we do not offer clothes on our website so buy your caps and shirts at the park.

Do you offer group discounts?
We consider a group 10 people or more. please send us an e-mail at reservations@cancunalltours.com

I have a group but we were advised not to book early because of the weather?
We recommend that you book as far in advance as possible. Do not wait until you get to Cancun or you probably will not get to go as we do sell out, particularly if you have a group.
Regarding the weather. We have all weather tours and a little rain does not slow us down.

Our flight leaves Cancun at 4:30pm. We were hoping to do the early morning tour before we leave. Is it possible to be picked up at our hotel and dropped off at the airport? If so, can we store our luggage?
We do not recommend that you try to do our tour on the day of arrival or on the day of departure. If anything goes wrong you have a huge problem. Storing of your luggage is not a problem, but if there is any unexpected delay you have a problem. We cannot drop you at the airport.

We have a rental car. What is the tour departure point?
This tour IS ONLY available WITH transportation. The reason for that is because the departure point is not the same as the termination point.
You must purchase this tour with transportation.

What is your slowest day of the week, less people is better for us?
We are fortunate in that our tour is so popular we are going out full most days. There is not really one day better than the other but Saturday as it is a day that people arrive and leave Cancun at times is less busy.

Which tour is best for 2 kids 9 and 11 and a little shy of danger?
Never at any time will your children be in any danger. As the zip lines are a standard part of all the tours it really is up to you.
The regular zip line tour is generally a good place to start.

I was curious about how much drinking of alcoholic beverages there is on the tours. We don't really want to deal with a group of drunks!
There is no drinking on the tours. We do have a bar for a drink after the tour if you desire to buy one, but you will not be dealing with people drinking on our tours.

Is the area where the Selvatica park is located safe?
The journey through the Mexican Yucatan Jungle to get to the Selvatica Park is quite safe as you will travel on main roads except for the last 2 miles.
You must remember that we pick you up at your hotel outside the lobby – transport you to the park, which is totally private, then transport you back to the lobby of your hotel. You are never left alone or are you placed in harms way.

Questions about reservations and cancellations

What happens once I reserve?
Once you send in a reservation with your credit card we will charge your card the amount of the tour. Then we will send you a coupon which you will print and bring with you to be given to the driver at the time of pickup. The coupon is your proof of purchase and will have a unique confirmation number and coupon number on it and an emergency phone number to call if something goes wrong.

How much in advance can I make the reservation?
We do recommend you make your reservations as far in advance as possible so that you are sure to get the trip when you want to go. There are many times we have no space available 4-5 days in advance. We recommend you send in your reservation, complete with your credit card information, and if space is not available we will call or email you with when space is available. So be sure to include your phone number on your reservation form

Should I send in my credit card with the reservation?
Yes because you have a much better chance of getting the tour the less time that goes by before the departure. If there is no space available we will not charge your credit card but advise when the tour is available closest to the date you want. If you send in a reservation form without a credit card number inquiring about availability then we respond, simply more time passes giving the tour more time to fill up. Again once you are ready to reserve it is best to send your reservation with a credit card. Please remember no reservation is made until we have payment via your credit card or by other means.

I send in a reservation with my credit card and what happens?
Once you send a reservation we confirm that there is space available. Then we charge your card. We then put the confirmation number on a coupon or voucher and send it to you in an email. You print it and that is your paid receipt for the tour. You present the coupon at check in.

How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation. We will send you an update if we are going to be than 48 hours getting you a response. If 48 hours has gone by and you have gotten no update or coupon please call 1 866 97 85 985 from the USA and Canada or +52-998-848-17-80 from the rest of the world. If you are already in Cancun our local number is 848-17-80 and if you are outside Cancun dial 1 866 97 85 985 also there is the CHAT (excellent option).

What is your cancellation policy ?
You can cancel any trip or tour up to 48 hours before departure and only pay a 5% administrative processing fee. If the trip or tour is cancelled by the operator you will receive a 100% refund or we will reschedule at your request.