Tulum and Xel-Ha Tour -ALL Inclusive-
Overview
This is a wonderful tour for those who like both, archaeology and beach activities !!
In this tour we´ll pick you up and drop you off in your hotel on an air conditioned bus. Our certified tour guide will assist you during the tour. Along the way the tour guide will provide you with information about the Mayan area and the way of living of the people (the Mayans). Arriving to Tulum, you will have a guided tour in the archaeological site, here, you will have explanations of the Mayan history for approximately one hour. In this place you will enjoy the "walled city" of Tulum, take a nice walk and pictures of pyramids and Mayan temples built on the top of a high cliff overlooking the Caribbean sea (the unique site looking at the sea). And also you will have one hour free time to take pictures and look around (total time in Tulum is 2 hours.).
After visiting Tulum, we will go to our second stop "Xel-Ha", only 15 minutes from Tulum. This is a natural water park with blue
and transparent waters, and
it is considered the largest natural aquarium in the world. This place is the paradise to swim and snorkel among hundreds of multicolored tropical fish. Also you can lay on the white sand and take the sun and relax. This park has all the facilities such as restaurant, lockers, launchers, umbrellas.
After visiting this two places we will return is at 5:30 pm to your hotel.
ITINERARY
08:00 am
Scheduled hotel pick
ups (times vary depending on the number of hotels and the area in which they are
located)
10:15 am
Arrival at Tulum and visit for 2 hours (one hour guided tour and one hour free time)
12:15 pm
Leaving Tulum to go to Xel Ha
12:30 pm
Arrival to Xel Ha to enjoy approximately 5 hours of this amazing natural water
park and the all inclusive of meals, drinks, beach towels and lockers and snorkeling gear (with cash deposit as a guarantee).
Optional activities such as swimming with dolphins, snuba, open water diving snorkeling tour, etc are NOT included in the package.
05:30 pm
Departure from our transportation to your hotel
06:30 pm
Arrival to your hotel.
Note:
Listed times are estimated
and may vary depending on the traffic, weather
conditions.
IMPORTANT NOTICE:
Itinerary
Questions about the hotel pickup
From what hotels do you pick up in Playa del Carmen or Riviera Maya?
We pick up from all hotels in and around Playa del Carmen and Riviera Maya. We will send you a pickup time when you reserve but most pick ups are between 7:20 AM and 8:00 AM.
How do I take this tour from Isla Mujeres?
You will need to take the ferry
from Isla Mujeres to the ferry terminal at Puerto Juarez where we pick up. Pick up time is at 7:15 AM so you will need to catch a ferry that arrives before that time. Both ferry terminals in Puerto Juarez have scheduled
pick up times at 7:15 AM.
How do I take this tour from Puerto Juarez?
Puerto Juarez hotels are part of the regular Cancun pick up. We will send you pick up time when you reserve.
You may also go to either ferry terminal in
Puerto Juarez for a 7:15 AM pickup.
How many people are on the bus?
The buses hold a maximum of 53 people.
Does the bus have a washroom?
Most of the buses we use for the Tulum Xel-Ha tour do have
bathrooms on board. However some do not.
Do you have group discounts?
Yes. Groups begin with a few as 10 people so please ask.
How is your tour better than all the other tours
you find on the internet?
While Tulum Xel-Ha is the same regardless of the tour you take, we pride ourselves on excellent service and experienced guides, and a
complete “all inclusive package” and we make every effort to make your tour enjoyable. Our buses are comfortable and your guides are professionals. Also some other tours have a longer waiting time before you
actually depart for Tulum and Xel-Ha.
What types of food and drinks are included?
The lunch includes salads, breads, and Yucatan regional dishes of chicken and pork as well as hamburgers, and hot dogs. There will be sufficient variety of
foods from which to choose where all will find something to their liking. There are several restaurants and even your ice cream is included. You will enjoy the lunch and you will encounter a new cuisine, but delightful.
Drinks both alcoholic and non-alcoholic are included, and yes it is open bar. Water is also included in the all inclusive package, of which we recommend you drink plenty.
Is this tour wheelchair accessible?
About 60% of Xel-Ha is accessible by wheel chair. Very little of Tulum
is accessible by wheel chair.
Questions about arriving by cruise ship
We are arriving by cruise ship in
Cancun. Will we be able to take this tour?
Please check the arrival time and departure time of your ship and compare it to the tour departure and return times.
With that information you will be able decide if this tour is for you. If the answer is “no” please allow us to make other tour recommendations which will fit your time schedule. We also have this private tours to Tulum
Xel-Ha. Please inquire that can be tailored to your cruise ship schedule. If there is no chances for a regualr tour and you are a group we can arrange a private tour for you send us an e-mail (at the bottom of the page)
We are arriving by cruise ship in Playa del Carmen - Calica. Will we be able to take this tour?
Please check the arrival time and departure time of your ship and compare it to the tour departure and return times. With that information you will be able decide if this tour is for you. If the
answer is “no” please allow us to make other tour recommendations which will fit your time schedule. We also have this private tours to Tulum Xel-Ha. Please inquire that can be tailored to your cruise ship schedule. If
there is no chances for a regualr tour and you are a group we can arrange a private tour for you send us an e-mail (at the bottom of the page)
We are arriving by cruise ship in Cozumel. Will we be able to take this tour?
Please check the arrival time and departure time of your ship
and compare it to the tour departure and return times. With that information you will be able decide if this tour is for you. If the answer is “no” please allow us to make other tour recommendations which will fit your time
schedule. We also have this private tours to Tulum Xel-Ha. Please inquire that can be tailored to your cruise ship schedule. If there is no chances for a regualr tour and you are a group we can arrange a private tour for
you send us an e-mail (at the bottom of the page)
Questions
about
reservations
and
cancellations
What
happens
once I
reserve?
Once you
send in
a
reservation
with
your
credit
card we
will
charge
your
card the
amount
of the
tour.
Then we
will
send you
a coupon
which
you will
print
and
bring
with you
to be
given to
the
driver
at the
time of
pickup.
The
coupon
is your
proof of
purchase
and will
have a
unique
confirmation
number
and
coupon
number
on it
and an
emergency
phone
number
to call
if
something
goes
wrong.
How
much in
advance
can I
make the
reservation?
We do
recommend
you make
your
reservations
as far
in
advance
as
possible
so that
you are
sure to
get the
trip
when you
want to
go.
There
are many
times we
have no
space
available
4-5 days
in
advance.
We
recommend
you send
in your
reservation,
complete
with
your
credit
card
information,
and if
space is
not
available
we will
call or
email
you with
when
space is
available.
So be
sure to
include
your
phone
number
on your
reservation
form
Should I
send in
my
credit
card
with the
reservation?
Yes
because
you have
a much
better
chance
of
getting
the tour
the less
time
that
goes by
before
the
departure.
If there
is no
space
available
we will
not
charge
your
credit
card but
advise
when the
tour is
available
closest
to the
date you
want. If
you send
in a
reservation
form
without
a credit
card
number
inquiring
about
availability
then we
respond,
simply
more
time
passes
giving
the tour
more
time to
fill up.
Again
once you
are
ready to
reserve
it is
best to
send
your
reservation
with a
credit
card.
Please
remember
no
reservation
is made
until we
have
payment
via your
credit
card or
by other
means.
I send
in a
reservation
with my
credit
card and
what
happens?
Once you
send a
reservation
we
confirm
that
there is
space
available.
Then we
charge
your
card. We
then put
the
confirmation
number
on a
coupon
or
voucher
and send
it to
you in
an
email.
You
print it
and that
is your
paid
receipt
for the
tour.
You
present
the
coupon
at check
in.
How can
I check
the
status
of my
reservation?
It is
our
objective
that you
know
what is
happening
with
your
reservation.
We will
send you
an
update
if we
are
going to
be than
48
hours
getting
you a
response.
If 48
hours
has gone
by and
you have
gotten
no
update
or
coupon
please
call
1 866
97 85
985
from the
USA and
Canada
or
+52-998-848-17-80
from the
rest of
the
world.
If you
are
already
in
Cancun
our
local
number
is
848-17-80
and if
you are
outside
Cancun
dial
1 866
97 85
985 also
there is
the
CHAT
(excellent
option).
What is
your
cancellation
policy?
You can
cancel
any trip
or tour
up to 48
hours
before
departure
and only
pay a 5%
administrative
processing
fee. If
the trip
or tour
is
cancelled
by the
operator
you will
receive
a 100%
refund
or we
will
reschedule
at your
request.
Included
- First class airconditioned vehicle
- Certified english speaking guide
- Courtesy pick up and drop off at your hotel
- Round trip transportation on air - conditioned vehicles.
- Entrance to Tulum
- Snorkeling tour
- Snorkeling equipment
- Lunch
- Drinks on the catamaran
- Passengers insurance
- Taxes
What to bring
Important Note: Children
under 12 years old but taller than 55”, proof of age is required.
