Rio Secreto Classic
Overview
A magical underground river hidden deep in Quintana Roo With its ancient voice, Río Secreto has told us incredible and beautiful stories. Its walls and formations are like a geological library with thousands of stalactites and stalagmites. Many of its secrets are yet to be discovered.
This site is a living example that it is possible to admire and discover natural beauty with minimal impact, as we are a Natural Reserve that firmly believes in ecological, sustainable and responsible tourism in order to share with the entire world this treasure that was revealed to us.
Río Secreto is a value in constant evolution, it is the place where nature and human beings converge in harmony. Knowing Río Secreto is knowing yourself, this is the place where things are possible and dreams are achievable.
DURATION:
3.5 hours
STARTING MAY 2, 2026, THE TOUR WILL NO LONGER OPERATE ON SATURDAYS
Itinerary
Questions
about
reservations
and
cancellations
What
happens
once I
reserve?
Once you
send in
a
reservation
with
your
credit
card we
will
charge
your
card the
amount
of the
tour.
Then we
will
send you
a coupon
which
you will
print
and
bring
with you
to be
given to
the
driver
at the
time of
pickup.
The
coupon
is your
proof of
purchase
and will
have a
unique
confirmation
number
and
coupon
number
on it
and an
emergency
phone
number
to call
if
something
goes
wrong.
How
much in
advance
can I
make the
reservation?
We do
recommend
you make
your
reservations
as far
in
advance
as
possible
so that
you are
sure to
get
the
trip
when you
want to
go.
There
are many
times we
have no
space
available
4-5 days
in
advance.
We
recommend
you send
in your
reservation,
complete
with
your
credit
card
information,
and if
space is
not
available
we will
call or
email
you with
when
space is
available.
So be
sure to
include
your
phone
number
on your
reservation
form
Should I
send in
my
credit
card
with the
reservation?
Yes
because
you have
a much
better
chance
of
getting
the tour
the less
time
that
goes by
before
the
departure.
If there
is no
space
available
we will
not
charge
your
credit
card but
advise
when the
tour is
available
closest
to the
date you
want. If
you send
in a
reservation
form
without
a credit
card
number
inquiring
about
availability
then we
respond,
simply
more
time
passes
giving
the tour
more
time to
fill up.
Again
once you
are
ready to
reserve
it is
best to
send
your
reservation
with a
credit
card.
Please
remember
no
reservation
is made
until we
have
payment
via your
credit
card or
by other
means.
I send
in a
reservation
with my
credit
card and
what
happens?
Once you
send a
reservation
we
confirm
that
there is
space
available.
Then we
charge
your
card. We
then put
the
confirmation
number
on a
coupon
or
voucher
and send
it to
you in
an
email.
You
print it
and that
is your
paid
receipt
for the
tour.
You
present
the
coupon
at check
in.
How can
I check
the
status
of my
reservation?
It is
our
objective
that you
know
what is
happening
with
your
reservation.
We will
send you
an
update
if we
are
going to
be than
48
hours
getting
you a
response.
If 48
hours
has gone
by and
you have
gotten
no
update
or
coupon
please
call
1 866
97 85
985
from the
USA and
Canada
or
+52-998-848-17-80
from the
rest of
the
world.
If you
are
already
in
Cancun
our
local
number
is
848-17-80
and if
you are
outside
Cancun
dial
1 866
97 85
985 also
there is
the
CHAT
(excellent
option).
What is
your
cancellation
policy ?
You can
cancel
any trip
or tour
up to 48
hours
before
departure
and only
pay a 5%
administrative
processing
fee. If
the trip
or tour
is
cancelled
by the
operator
you will
receive
a 100%
refund
or we
will
reschedule
at your
request.
Included
Note:The times are approximate, because traffic can influence the established schedules.
What to bring
Not recommended for people with more than 250 pounds, heart problems, severe motor problems or disabled and for pregnant women or children under 4 years.
Important Note: Departures on Tuesdays, Thursdays and Saturdays at 8:00 am.
