Dolphin Encounter in PDC and Puerto Aventuras
Overview
Enjoy fantastic and fun-filled family activities and swim with dolphins in Puerto Aventuras, in the Mayan Riviera. If you are traveling in a group, with small children or simply prefer to remain in shallow water, the Dolphin Encounter program is perfect for you. We designed this interactive program for children… of all ages! You will learn about dolphin’s great intelligence and friendliness while having lots of fun in Puerto Aventuras.
You and your family will share many sensational and safe activities with your new dolphin friend in its home in the Mexican Caribbean.
It will greet you with a handshake and a kiss in Puerto Aventuras, a beautiful, upscale marina and residential community resort, which is located in the beautiful Riviera Maya.
Schedules:Daily
Times:
09:00 AM, 11:00 AM, 01:00 PM, 03:00 PM
* Schedules subject to availability Behaviors:
Itinerary
Questions about transportation
How do I get from my hotel in the
Riviera Maya, Playa del Carmen or Puerto Morelos to the dolphin swim area?
We have hotel pick up for the Dolphin activities. We will send you pick up times when you reserve, just be sure to send us your hotel in the Riviera Maya.
I have people who want to go that do no plan to do the Dolphin Swim. Can they go and watch and how much
does it cost?
Yes they can go. The only cost will be the $10 for the
transportation which they will pay as they board the van.
I have a group of people is there a bus or a large van?
No problem we have 35 passenger buses and 12 person vans to move groups.
Questions about the dolphin activity
Can people that are not doing the dolphin swim watch?
Yes. There is a spectator area for people to watch the participants in the dolphin swim. Spectators do need to pay a $10 fee for the transportation from the hotel to the Dolphin area.
Where does actual activity take place?
In Puerto Aventuras there are canals that connect to the open sea. The
Dolphin area is located in one of the protected waterways in a nice facility.
Questions about arriving by Cruise Ship
We are arriving by cruise ship to Playa del Carmen - Calica. Will we be able to take this tour?
If you arriving at Playa del Carmen you are a short 15 minute taxi ride away from the Dolphin area in Puerto Aventuras and you will have time to do your swim
there.
How do we get to the Dolphin
Swim area from the Ship n Playa del Carmen?
When you arrive by
cruise ship you will disembark and there will be a Dolphin Representative waiting for you with a sign. They will pick you up and take you by van to Puerto Aventuras.
We are arriving by cruise ship to Calica. Will we be able to take this tour?
If you arriving at Calica you are a short 15 minute taxi ride away from
the Dolphin area in Puerto Aventuras and you will have time to do your swim there.
How do we get to the Dolphin Swim area from the Ship in Calica?
When you arrive by cruise ship you will disembark and there will be a Dolphin Van waiting for you. Please look for the van which has Dolphin Discovery painted on it. The van will take you
to Puerto Aventuras for
Questions about arriving by Cruise Ship
We are arriving by cruise ship will we be able to take this tour?
If you are arriving to Calica click here for the Royal Dolphin Swim in Puerto Aventuras.
If you are arriving to Calica click here for the
Dolphin Encounter in Puerto Aventuras.
If you are arriving to Playa del Carmen click here for the Royal Dolphin Swim in Puerto Aventuras.
If you are arriving to Playa del Carmen click here for the Dolphin Encounter in Puerto
Aventuras.
If you are arriving to Cancun then this page is for you. You can do the swim but please check closely the
itinerary of your ship and make sure you have enough time.
What happens once I reserve?
Once you send in a reservation with your credit card we will charge your card the amount of the tour. Then we will send you a coupon which you will print and bring with you to be given to the driver at the time of pickup. The coupon is your proof of purchase and will have a unique confirmation number and coupon number on it and an emergency phone number to call if something goes wrong.
How
much in
advance
can I
make the
reservation?
We do
recommend
you make
your
reservations
as far
in
advance
as
possible
so that
you are
sure to
get the
trip
when you
want to
go.
There
are many
times we
have no
space
available
4-5 days
in
advance.
We
recommend
you send
in your
reservation,
complete
with
your
credit
card
information,
and if
space is
not
available
we will
call or
email
you with
when
space is
available.
So be
sure to
include
your
phone
number
on your
reservation
form
Should I
send in
my
credit
card
with the
reservation?
Yes
because
you have
a much
better
chance
of
getting
the tour
the less
time
that
goes by
before
the
departure.
If there
is no
space
available
we will
not
charge
your
credit
card but
advise
when the
tour is
available
closest
to the
date you
want. If
you send
in a
reservation
form
without
a credit
card
number
inquiring
about
availability
then we
respond,
simply
more
time
passes
giving
the tour
more
time to
fill up.
Again
once you
are
ready to
reserve
it is
best to
send
your
reservation
with a
credit
card.
Please
remember
no
reservation
is made
until we
have
payment
via your
credit
card or
by other
means.
I send
in a
reservation
with my
credit
card and
what
happens?
Once you
send a
reservation
we
confirm
that
there is
space
available.
Then we
charge
your
card. We
then put
the
confirmation
number
on a
coupon
or
voucher
and send
it to
you in
an
email.
You
print it
and that
is your
paid
receipt
for the
tour.
You
present
the
coupon
at check
in.
How can
I check
the
status
of my
reservation?
It is
our
objective
that you
know
what is
happening
with
your
reservation.
We will
send you
an
update
if we
are
going to
be than
48 hours
getting
you a
response.
If 48
hours
has gone
by and
you have
gotten
no
update
or
coupon
please
call
1 866
97 85
985
from the
USA and
Canada
or
+52-998-848-17-80
from the
rest of
the
world.
If you
are
already
in
Cancun
our
local
number
is
848-17-80
and if
you are
outside
Cancun
dial
1 866
97 85
985 also
there is
the CHAT
(excellent
option).
What is
your
cancellation
policy?
You can
cancel
any trip
or tour
up to 48
hours
before
departure
and only
pay a 5%
administrative
processing
fee. If
the trip
or tour
is
cancelled
by the
operator
you will
receive
a 100%
refund
or we
will
reschedule
at your
request.
Included
- During your Dolphin
- Encounter program in the Mayan Riviera, you dolphin friend will hug you, kiss you and sing to you
- You will also be able to enjoy watching your new friend while it performs a series of amazing behaviors
- Lunch buffet
- A non-alcoholic drink
- Free Wi-Fi
- Showers
- Government tax of $50 MXN is not included and is payable upon check-in.
- Photos and video of your swimming with dolphins in the Mayan Riviera experience
- Does not include transportation from your hotel to puerto aventuras location, it has an additional cost of $15 USD per person and is paid when you register at the location.
What to bring
It is important to be ahead of time for your program. 30 minutes before would be enough Group size: limited to 20 people to ensure a very personal experience To participate in the Dolphin Encounter program in Puerto Aventuras, children must be at least one year old Children 1 to 7 years old must come with a paying adult (per child) as a companion
Security protocols:
